Skip to main content

FREQUENTLY ASKED QUESTIONS (FAQ's)

 

 

 

Do you provide a Cash on Delivery (COD) option?
No, we do not provide COD option for a simple reason that the sender of the gift (who buys the gift & is responsible for the payment) is invariably different from the recipient of the gift.

What kind of payment methods does Peacocks Porch accept?
Peacocks Porch provides a wide variety of payment options ranging from cards to wallets. Below is a complete list of payment options that you can use at Peacocks Porch:

  • Credit cards: We accept all credit cards including Visa, Master, Maestro & American Express. We also accept all domestic & international credit cards.
  • Debit cards: We accept all debit cards including Visa, Master & Maestro. We also accept all domestic & international debit cards
  • Internet banking: We accept net banking payments for all domestic accounts. We do not have net banking facility for international accounts
  • PayPal: We also accept payment through PayPal


If you face any payment related issues, please immediately call our customer care at 123-456-7890.

Can I use net-banking option for an international account?
Yes.

Can I apply the discount code after paying?
No you cannot apply the discount code after paying. The discount coupon code or the gift voucher needs to be applied at the time of checkout in the ‘Order Summary' section. Once the payment is made, the discount code cannot be applied against the same order.

What do I do if my payment is deducted but my order is not placed?
In rare instances when you have made the payment and have not received an order confirmation email within 24hours, please call our customer care at 123-456-7890. We will help you with the order. We will either refund your money or create an order for you, whichever you prefer. In case you are not able to call us, please write to us at support@peacocksporch.com.

Are my transactions & banking details secure on Peacocks Porch?
Our complete website is secured by an SSL encryption. The green bar that appears in your browser address bar shows ‘https' which highlights a secure connection rather than a normal ‘http' connection. All your data and transaction related details are accepted through the SSL protocol ensuring high level of security. We suggest that you avoid sharing details of your Peacocks Porch account or your card details with anyone.